SHIPPING & RETURNS
***SHIPPING DELAY UPDATE***
Our carriers are currently experiencing delays. Packages are taking a little longer than normal to be delivered. We will update you when your order ships. For more information on how severe weather is impacting shipping in your area, click here: FEDEX, UPS, USPS
Please allow 2-3 business days for our team to process your order once credit card or Paypal authorization and verification have been obtained. Once your order has been given to our carrier it will take an additional 7-15 business days for your order to be delivered to you. Ground: Will arrive in 10 to 14 business days. We promise you our products is worth the wait!
Orders placed on Saturdays and Sundays will begin processing the following business day (excluding public holidays).
PLEASE NOTE: Shipping and processing for any customization or pre-order items will take an additional 15-20 days.
Free ground shipping is offered within the contiguous United States only. This offer excludes shipments to Alaska, Hawaii, Puerto Rico and other U.S. territories.
All orders are shipped via First Mile. The following shipping methods are in effect during this time:
We will ship from Amazon FBA in two situations：
1. Our inventory is limited and you do not need to pay other fees.
2. Your order is set to expedited and need extra fee $15.
APO/FPO/DPO MILITARY ADDRESSES
All shipments to APO, FPO, and DPO addresses are sent via USPS Parcel Select. Due to military handling time, delivery to some destinations may take up to 45 days.
MULTIPLE SHIPPING ADDRESSES
At this time, we can only ship to one address per order.
What do I do if my tracking update says "delivered" but I did not receive my package?
DesigningThought shipments do not require a signature upon delivery. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, please contact us via email email@example.com. We will do our best to help you.
If you are not 100% satisfied with your purchase, please contact us via firstname.lastname@example.org for the return address. Please be advised that customers are responsible for all return shipping charges. We accept returns on all unworn items within 30 days of your purchase. We extend free returns to unsatisfied customers within 7 days of delivery of your order.
Return Defective or Wrong Items
To report a damaged or wrong item, please use the following process:
1) Contact our Customer Care team via email email@example.com.
2) Provide photo(s) along with a description of the damaged or wrong item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome.
Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
PRODUCT NOT AVAILABLE FOR RETURNS
Custom items, personalized and engraved items are not eligible for returns or exchanges
Who doesn’t love a good sale?! We always try to offer the best discounted price on our sale items and because of this, all sale items are final sale. Please make sure to read all product detail on sale items before purchasing.
GIFT WITH PURCHASE
If you are returning an order that included a free gift with purchase, we require that the free gift is returned as well. If the free gift is not returned with the order then we will adjust the return amount in retail dollars of the gift.
THE DESIGNINGTHOUGHT GUARANTEE
We want you to be 100% satisfied with all of your purchases and believes in the lifetime quality of each piece. If for whatever reason your piece is damaged or breaks during normal wear due to a defect in material or workmanship, we will repair or change it at no cost or give you a product of equal value if we no longer carry that product. Please contact firstname.lastname@example.org for more information.