You can click Ctrl + F to search for the answer you want by keywords.
What is the DesigningThought Guarantee?
We want you to be 100% satisfied with all of your DesigningThought purchases and DesigningThought believes in the lifetime quality of each piece. If for whatever reason your DesigningThought product is damaged or breaks during normal wear due to a defect in material or workmanship, you will return/change it at no cost or give you a product of equal value if we no longer carry that product. Please contact email@example.com for more information.
What do I do if my tracking update says "delivered" but I did not receive my package?
DesigningThought shipments do not require a signature upon delivery. While all shipping carriers are experiencing an unusually high volume of orders, we will do everything we can to make sure you get your product. If you receive a “delivered” message from our carrier but do not receive your package, please contact the carrier after you’ve checked the entire premise of your home. If you are not able to track down your package through the carrier, our store policy will allow us to either reissue your order or offer you store credit within 14 days of the scheduled delivery date.
What are my shipping options?
Do you wholesale?
Yes, we love Wholesale accounts! Please contact email for specific matters. firstname.lastname@example.org
What if I am missing items from my order?
Email us at email@example.com with a description of the items missing from your order and your order number. We will get the missing item(s) to you as soon as possible.
What if I entered the incorrect shipping address?
Contact our customer service team via firstname.lastname@example.org with your name, order number and updated shipping address as soon as possible. In the case that your order has not been shipped yet, we will update your shipping information.
How can I track the status of my order?
After you place your order you will receive an automated confirmation email with tracking information. As soon as your order ships, you will receive an email updating you on the delivery status with an associated tracking number. Please note: some carriers may not have tracking information available for up to 24 business hours after the order has shipped.